Terms & Conditions
These Terms & Conditions apply to the use of the Siri Bangkok Massage website and to enquiries, bookings, payments, and massage services arranged with us.
Please read these terms carefully before making a booking. By using this website, contacting us, or confirming a service, you acknowledge and agree to the terms described on this page.
These terms are intended to provide clear information about booking procedures, payments, service conditions, cancellations, and customer responsibilities.
Booking & Service Conditions
To help us arrange your massage smoothly, please provide complete and accurate booking information and wait for confirmation from our team.
Booking Information
Please provide your preferred massage service, date, time, duration, number of guests, and service location when making an enquiry or booking.
Booking Confirmation
A booking is not considered confirmed until our team has confirmed therapist availability, service details, and the agreed appointment time.
Therapist Availability
Therapist availability may vary by date, time, service location, number of guests, and requested massage type. Specific therapist requests are subject to availability.
Service Location
Customers are responsible for providing the correct hotel name, condominium, residence, room information, or other location details required for the therapist to reach the service location.
Hotel & Building Access
The customer is responsible for ensuring that the hotel, residence, condominium, or building permits therapist access to the confirmed service area.
Appointment Time
Appointment times are arranged based on the confirmed booking. Customers should be ready at the agreed location at the scheduled time.
Travel conditions, traffic, building access procedures, or circumstances outside our reasonable control may occasionally affect arrival times. Where this occurs, we will make reasonable efforts to communicate with you.
Pricing, Payment & Confirmation
Prices, payment methods, and payment requirements will be communicated before or during booking confirmation so that you can review the details before the service is arranged.
Service Pricing
Service prices may vary depending on massage type, treatment duration, number of guests, service location, and any additional arrangements agreed during booking.
Accepted Payment Methods
Available payment options may include Visa, Mastercard, secure payment links, Alipay, QR scan, or other payment methods communicated by our team.
Payment Links
If a payment link is provided, customers should use only the official payment link supplied through our authorized communication channels.
Additional Charges
Any additional fees or special charges that apply to a booking should be communicated and agreed before the service is confirmed whenever reasonably possible.
Payment Confirmation
Where advance payment is required, the booking may remain pending until payment has been received or successfully confirmed by the relevant payment provider.
Payment Security
Card or payment information may be processed by third-party payment providers. Customers should follow the security instructions presented by the relevant payment service.
Customers should verify the booking amount and payment instructions before completing a transaction. If anything appears unclear or incorrect, please contact our team before making payment.
Cancellation, Rescheduling & Refunds
We understand that plans may change. Please contact our team as early as possible if you need to cancel, reschedule, or modify a confirmed booking.
Cancellation Requests
If you need to cancel a confirmed booking, please contact us as soon as possible through the same communication channel used for your booking.
Rescheduling
Requests to change the booking date, time, service, or location are subject to therapist availability and confirmation by our team.
Late Changes
Changes requested close to the scheduled appointment time may be more difficult to accommodate and may affect therapist availability or service arrangements.
Customer Unavailability
Customers should be available at the confirmed service location and ensure that the therapist can access the property at the agreed appointment time.
Refund Eligibility
Where a payment has already been made, refund eligibility may depend on the circumstances of the cancellation, payment method, timing, and any arrangements communicated during booking.
Refund Processing
Approved refunds may require processing time depending on the original payment method, financial institution, or third-party payment provider.
Service-Side Changes
If we are unable to provide a confirmed service due to therapist availability, unexpected circumstances, or operational reasons, we will make reasonable efforts to offer an alternative arrangement.
Confirmation Required
A requested cancellation or reschedule should not be considered complete until it has been acknowledged or confirmed by our team.
Specific cancellation, deposit, refund, or rescheduling conditions may also be communicated at the time of booking and, where applicable, those confirmed booking-specific conditions will form part of the service arrangement.
Customer Responsibilities & Service Conduct
To help provide a safe, professional, and comfortable service, customers are responsible for providing relevant information and maintaining appropriate conduct throughout the appointment.
Relevant Health Information
Customers should inform us or the therapist of any relevant health condition, injury, recent surgery, pregnancy, allergy, pain, or other circumstance that may affect the suitability of a massage service.
Medical Advice
Our massage services are wellness services and are not a substitute for medical diagnosis, medical treatment, or advice from a qualified healthcare professional.
During the Massage
Customers should communicate promptly if they experience discomfort, pain, dizziness, sensitivity, or if they would like the therapist to adjust pressure or technique.
Professional Service Only
Siri Bangkok Massage provides professional wellness and massage services only. All customers are expected to treat therapists with dignity, respect, and appropriate professional conduct.
Inappropriate Conduct
Sexual requests, harassment, threats, abusive behavior, unwanted physical contact, or any other inappropriate conduct toward a therapist will not be accepted.
Right to Refuse or Stop Service
A therapist or our team may refuse, pause, or end a service where there are reasonable concerns about safety, health suitability, inappropriate conduct, or an unsafe service environment.
Safe Service Environment
Customers should provide a reasonably safe, clean, private, and suitable space for the therapist to perform the confirmed massage service.
Accurate Information
Customers are responsible for providing accurate booking, location, access, contact, and other information reasonably required to arrange and deliver the service.
Respectful & Professional Service
Our therapists provide massage services in a professional capacity. We reserve the right to protect the safety, dignity, and well-being of our therapists and customers at all times.
If you are unsure whether massage is appropriate for your health or medical condition, please seek advice from a qualified healthcare professional before booking.
Liability, Governing Terms & Contact
These final terms explain general limitations, website use, changes to these conditions, and how to contact us if you have questions.
Service Outcomes
Individual experiences and results from massage services may vary. We do not guarantee a particular health, wellness, or therapeutic outcome.
Customer Information
Customers are responsible for providing accurate and complete information relevant to the booking, service location, access, payment, and massage suitability.
Events Outside Our Control
We may not be responsible for delays, interruptions, or inability to provide a service caused by circumstances outside our reasonable control, such as severe traffic, building restrictions, emergencies, or other unexpected events.
Third-Party Services
Our website or booking process may involve third-party services such as messaging platforms, payment providers, analytics tools, or external links. Their own terms and policies may apply.
Website Information
We aim to keep website information accurate and current, but service availability, pricing, therapist availability, payment options, and other details may change from time to time.
Changes to These Terms
We may update these Terms & Conditions when our services, booking processes, website, or legal requirements change. The updated version will be published on this page.
Thailand
These Terms & Conditions are intended to be interpreted in accordance with applicable laws of Thailand, subject to any mandatory rights or protections that apply under relevant law.
Contact Siri Bangkok Massage
If you have any questions about these Terms & Conditions, booking requirements, or service conditions, please contact our team before booking.
By proceeding with a confirmed booking, you acknowledge that you have had the opportunity to review these Terms & Conditions together with any booking-specific information communicated to you.